UX Research @ Zendesk

Throughout my time at Zendesk as the UX Research Intern, I worked on three main projects to understand how to create a seamless experience for customers by generating iterative and rapid feedback for stakeholders. My research projects helped address stakeholder questions about the customer experience and provided insight into the motivations, pain points, and needs of customers when it comes to product features.

Role: UX Research Intern

Duration: 10 Weeks (June 2022 - August 2022)

Manager: Anna Lee Anda

Mentors: Mandy Kim, Ruiling Wen

Tools: UserTesting, User Interviews, Confluence, Miro, Google Suite, Figma, Zoom, Slack

My Research Process

Describes the research process used during the Zendesk internship, which includes the phases of recruitment, interviews, synthesis, and reporting.

Personal Takeaways

Includes and describes three personal takeaways including (1) collaboration drives innovation, (2) don't be scared to take a seat at the table, (3) embrace the unexpected.

Overall, I am so thankful to have gotten the opportunity to be the UX Research Intern at Zendesk. This internship has given me the space to gain firsthand experience with new tools and processes, explore my passion for research, and have the chance to work with supportive and talented individuals. My internship at Zendesk has been an unforgettable experience! Special thanks to all the people who have helped me throughout my journey at Zendesk!

Created with: 3D Workspace Illustration, SF Symbols 3.2, and Figma